• Home
  • Jobs
  • AUDIO VISUAL CONTROL TECHNOLOGY SPECIALIST, SUPPORT & PROGRAMMER

AUDIO VISUAL CONTROL TECHNOLOGY SPECIALIST, SUPPORT & PROGRAMMER

We are looking for an AV Support Technician who specialises in Management and Control Technology and someone who can also do Programming.

Should you feel you have the experience listed below or know of someone who does, please email your CV to This email address is being protected from spambots. You need JavaScript enabled to view it.

Position Reports To: ProAV Technical Manager

Basic Function: Provide specialist advice, support and assistance with regards to Audio Visual management and control products/software. When and if necessary, you are required to assist with installing, programming/configuring and training the resellers/integrators on the products. You will be required to have special knowledge of the products within the technology you specialize in.

Primary Function:

AUDIO VISUAL PROGRAMMING & CONTROL TECHNICAL SUPPORT

  • Provides technical support to clients by identify/troubleshoot problems regarding Audio Visual equipment; researching answers; guiding client through corrective steps
  • Assist customers where necessary on-site support and programming when necessary
  • Participates in development of client training programs by identifying learning issues
  • Create and send quotations
  • Performs other various duties as assigned

Secondary Function:

AV CONTROL/MANAGEMENT TECHNOLOGY SPECIALIST

  • Assisting with identifying, troubleshooting, and resolving A/V equipment and connectivity issues within the Control and Management products/software
  • Support Sales team and Technical support with specialist knowledge where required
  • Present control training to clients
  • Provide feedback to Pre-Sales regarding technical information required for the customers
  • Actively participate in internal product and quote discussions to provide consultative support in specialist areas
  • Identify learning issues and actively participate in the development of training material related to your specialist area
  • Stay up to date with changes and new technology within your specialist area
  • Stay up to date with all products available from Electrosonic SA and latest trends
  • Assist with testing of RMA products
  • Performs other various duties as assigned

PRE-SALES

  • Support sales team
  • Provide feedback to Sales regarding technical information required for the customers
  • Design Audio Visual and Control Systems to customer specifications
  • Draw or oversee the designing of an AV systems on VISIO
  • Performs other various duties as assigned

Knowledge

  • Must possess a matric certificate, related tertiary studies and/or three (3) years’ experience in the PROFESSIONAL Audio Visual Industry
  • Must have a technical aptitude
  • Understanding of basic IT networks and layouts are required for the setup of the equipment
  • Electronic/IT qualification would be required
  • Extensive knowledge of the different AV products and components
  • Min 1yr recent experience working on VISIO
  • Experience drawing up AV systems

Skills & Abilities

  • The skills to work both independently and as part of a team
  • The ability to be effective while handling multiple projects and requests.
  • IT skills
  • Attention to detail
  • Good communication
  • Patient
  • Customer Service Orientated
  • Sense of urgency and high energy level

Should you feel you qualify for the above position, kindly email your CV to This email address is being protected from spambots. You need JavaScript enabled to view it.

______________________________________________________________________________________

Copyright © 2018