Five Year Warranty on ALL Lumens Products!
by Lumens
Extended Support As Standard
Lumens' products are designed to deliver outstanding performance and unrivaled reliability. As part of the service we offer, Lumens has a team of technical experts and a network of qualified support engineers with the skill and experience you need to maintain, configure and operate your equipment throughout its life. In the unlikely event of a technical fault, Lumens’ 5-year warranty is now included as standard with all new products.
Technical Support
Our post-sales team is ready to problem-solve any issue you may face, and Lumens experts are prepared to serve you when you need them most. Their ongoing training and in-depth product knowledge mean that they can generally resolve issues quickly and accurately.
Warranty Repairs
The Lumens 5-year warranty* covers all main product lines (excluding accessories)**. The warranty applies to products purchased after July 31st, 2021. Repairs are undertaken in regional support centres by certified engineers. To raise a support ticket, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or phone Electrosonic’s offices at 011 770 9800. We work hard to keep repair turnaround times to a minimum. To help us resolve your issue swiftly, please give the service team as much detail as possible about the problem you are facing.
Products purchased before August 2021 benefit from a 1-year or 3-year warranty, depending on the cover offered at the time of sale for your particular unit. For a guide to the level of cover previously provided with each product type, please check Lumens Product Warranty Details.
Contact Electrosonic’s offices at 011 770 9800 or email This email address is being protected from spambots. You need JavaScript enabled to view it. for more info.
* This policy may be different depending on the country in which it was originally supplied. Please check your distributor for detailed local information.
** Most accessories are also guaranteed for 5 years, including Power Adapter, Remote Control, etc., except for cables and batteries